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How ladang99 Handles Your Account and Rights

Our legal terms set out what you can expect from us and what we ask in return — covering account eligibility, wallet use through DANA, OVO, and GoPay, and how your data is handled.

Account Eligibility RulesData Handling PolicyDANA, OVO, GoPay Wallet TermsCookie and Tracking PolicyContact and Rights Requests
ladang99 How ladang99 Handles Your Account and Rights
HOW WE PROTECT YOU

Data, Cookies, Security and Your Account Rights

We take a straightforward approach to the data we collect and how we use it. Your account information is stored securely, access is controlled by your login credentials and OTP verification, and we do not sell your data to third parties. Here is what we do in each area that matters most.

Data Handling We collect only what your account needs: your registration details, wallet identifiers for DANA, OVO, GoPay, and transaction records. Data is stored with encryption and access is restricted to verified internal roles.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time without affecting account access.
Account Security Every login triggers an OTP check sent to your registered mobile number. If you notice unrecognised activity on your account, contact support immediately and we will freeze the account while we investigate.
Retention and Deletion We keep transaction records for as long as required under applicable rules. You can request a summary of your stored data or ask us to close your account through the Help section inside your ladang99 dashboard.
POLICY CONTACT PATHS

How to Reach Us on Legal Questions

If you have a question about a specific clause, a data request, or a wallet-linked account issue, our support team can help. Use the channels below to get a direct response — not a generic reply. Describe the specific clause or account detail you are asking about so we can respond accurately and quickly.

Live Chat Open the chat widget on any page of ladang99 and ask your legal or account question directly. We respond during our active support hours and route policy questions to the right team.
Email Support For written records of your legal query — including data access requests or account closure requests — email us through the address listed in your account dashboard under Help.
Account Help Centre The Help section inside your ladang99 account covers common policy questions, wallet-linking rules for DANA and OVO, and steps to request a data summary or account review.

Common Legal Questions About Your Account

These are the questions we hear most from account holders in Indonesia about their rights, data, and wallet terms. If your question is not here, use live chat or email to get a direct answer.

Access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using the platform complies with the laws where you are located before registering.

We collect your name, contact details, and the wallet identifiers you link — such as your DANA, OVO, or GoPay account number. This is used for account verification and transaction processing only.

We retain transaction records and account details for as long as applicable rules require. You can request a summary of your stored data at any time through the Help section in your account dashboard.

You can request account closure and a data summary through the Help section or via email support. We will confirm what data can be removed and what must be retained under applicable retention rules.

Your linked wallet details — DANA, OVO, GoPay — are removed from active use upon account closure. Records tied to completed transactions may be retained for the period required under applicable rules.

We notify you through the contact method registered on your account — typically email or in-app notification. You have the right to close your account and request a data summary before accepting any updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.