Reference

Terms and Conditions for Your ladang99 Account

These terms set out what you agree to when you open and use your ladang99 account — from how deposits work through DANA, OVO, and GoPay, to how we handle disputes and account access.

Account eligibility appliesLocal wallet payments coveredJurisdiction-dependent accessFair use policy in forceAccount security your responsibility
ladang99 Terms and Conditions for Your ladang99 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you need to raise a terms-related concern — such as a disputed transaction or an account access question — our support team handles these directly. Reach us through live chat on the site, by email at the address listed in your account dashboard, or via our Indonesia-local support line. We prioritise account and payment disputes so your wallet is not left waiting.

Team online

Live Chat

Open the chat widget on ladang99 any time you have a terms or account question — responses come from our Indonesia support team.

Email Support

Send a written query to the support email shown in your account dashboard for terms clarifications, dispute notices, or account review requests.

Account Dashboard

Log in and navigate to Account Help to submit a formal dispute or request a review of any transaction tied to your DANA, OVO, or GoPay wallet.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices Under These Terms

We take a straightforward approach to keeping your account and transaction data secure. Your login is protected by OTP verification on every new device, and we do not store full wallet credentials — only the confirmation tokens generated by DANA, OVO, or GoPay at the point of transaction. You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request account closure at any time through your dashboard. We retain transaction records as required by applicable financial regulations; once that retention period expires, records are deleted on a rolling schedule.

OTP Login Verification

Every new device login triggers an OTP check. We never bypass this step, and you should contact us immediately if you receive an OTP you did not request.

Wallet Data Handling

We process DANA, OVO, and GoPay payments through their own secure APIs. Full wallet numbers are never stored on our servers after a transaction completes.

Your Data Rights

You can request access to your account data, ask for corrections, or initiate account closure from your dashboard settings at any time under these terms.

Retention and Deletion

Transaction records are kept for the minimum period required by applicable regulations, then deleted on a scheduled cycle. We do not hold data beyond what the law requires.

Common Questions About These Terms

These are the questions we hear most from account holders in Indonesia about how our terms work in practice.

These terms apply to anyone who registers and uses an account on ladang99. Access depends on local law, and the terms are only in effect where online gaming is permitted in your region.

Yes. We may update these terms when platform conditions or regulations change. We will post the updated version on the site, and continuing to use your account after that counts as acceptance.

Depending on the breach, we may suspend or permanently close your account. Cases involving fraudulent transactions or credential sharing are reviewed by our team before any action is taken.

Log into your account dashboard and submit a dispute through Account Help. Include the transaction reference and the wallet you used; our team picks it up and responds within a reasonable time.

We retain transaction and account records for the minimum period required under applicable financial regulations in your region, then delete them on a rolling schedule as described in these terms.

Yes. You can request account closure and ask about data deletion through your dashboard settings. We process deletion in line with any regulatory retention requirements that still apply at that time.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.